Shipping policy

It’s important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.

All domestic orders are processed within 2 to 3 business days (excluding weekends and holidays). In case of shipping outside India, orders are processed within 7 to 10 days (excluding weekends and holidays). After receiving your order confirmation email, you will receive another notification when your order has shipped.

For calculated shipping rates: shipping charges for your order will be calculated and displayed at checkout.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number, you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2-3 days (7-10 days, in case of International Shipping) of receiving your shipping confirmation email, please contact us at info@grainic.com with your name and order number. We will look into it for you.